Privacy Policy

Privacy Policy

Last updated: 01/06/2026

This privacy policy (“Policy”) explains how Leadable (“we”, “us”, “our”) collects, uses, stores and protects information about you when you visit or interact with our website at leadable.com (the “Site”).

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

For the purposes of UK data protection law, the data controller is:

Leadable [Company registration number, if applicable] [Registered address] Email: [[email protected]]

If you have any questions about this Policy or wish to exercise your rights, please contact us using the details above.

2. Information We Collect

We may collect and process the following categories of information:

2.1 Information you provide to us

  • Contact details — name, email address, telephone number, company name, job title — when you complete a form, request information, sign up to a newsletter, or contact us directly.
  • Account information — if you create an account, the details you submit during registration.
  • Communications — the content of messages you send us by email, contact form, or other means.
  • Marketing preferences — your opt-in or opt-out choices.

2.2 Information we collect automatically

When you use the Site, we may automatically collect:

  • IP address and approximate location.
  • Browser type, operating system, and device information.
  • Pages visited, time spent, referring URL, and click-through behaviour.
  • Cookies and similar tracking technologies (see Section 8).

2.3 Information from third parties

We may receive information about you from analytics providers, advertising networks, social media platforms, and lead-generation tools where you have consented to share that information with them.

3. How We Use Your Information

We use your information for the following purposes:

  • To respond to enquiries and provide the services or information you request.
  • To administer and improve the Site.
  • To send you marketing communications (where you have consented or where we have a legitimate interest in doing so for existing customers).
  • To analyse usage and trends to improve user experience.
  • To comply with our legal and regulatory obligations.
  • To prevent fraud, abuse, or unauthorised access.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Consent — where you have actively agreed (e.g. opting in to marketing emails or non-essential cookies).
  • Contract — where processing is necessary to perform a contract with you or take steps at your request before entering into one.
  • Legitimate interests — to operate, improve, secure, and market our services in ways you would reasonably expect, balanced against your rights.
  • Legal obligation — where we are required to process data to comply with law.

You may withdraw consent at any time by contacting us.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Service providers — hosting, email delivery, analytics, CRM, and customer support tools acting on our instructions under written agreements.
  • Professional advisers — lawyers, accountants, and auditors where necessary.
  • Authorities — where required by law, court order, or to protect our rights.
  • Business transfers — in the event of a merger, acquisition, or sale of assets, in which case you will be notified.

Some of our service providers may be based outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or transfers to countries deemed adequate by the UK government.

6. Data Retention

We retain personal data only for as long as is necessary for the purposes set out in this Policy, or to comply with legal, accounting, or reporting requirements. When no longer needed, data is securely deleted or anonymised.

Typical retention periods:

  • Enquiry data: up to 24 months from last contact.
  • Customer records: 6 years after the end of the customer relationship (for tax and accounting purposes).
  • Marketing data: until you unsubscribe or withdraw consent.
  • Website analytics: up to 26 months.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectification of inaccurate or incomplete data.
  • Erasure (“right to be forgotten”) in certain circumstances.
  • Restriction of processing in certain circumstances.
  • Object to processing based on legitimate interests or for direct marketing.
  • Data portability — receive your data in a structured, machine-readable format.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [[email protected]]. We will respond within one month.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Helpline: 0303 123 1113 Website: https://ico.org.uk

8. Cookies and Tracking

The Site uses cookies and similar technologies to function correctly, analyse usage, and (where you consent) personalise content and advertising. Categories include:

  • Strictly necessary cookies — required for site functionality; cannot be disabled.
  • Analytics cookies — help us understand how the Site is used.
  • Marketing cookies — used to deliver relevant adverts and measure their effectiveness.

When you first visit the Site, you will be presented with a cookie banner allowing you to accept, reject, or customise non-essential cookies. You can change your preferences at any time via the cookie settings link in the Site footer.

For more detail on the specific cookies we use, please see our [Cookie Policy] (if separate).

9. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review the privacy policies of any third-party site you visit.

10. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

The Site is not directed at children under 13, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

12. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date at the top reflects when changes were made. Material changes will be communicated by a prominent notice on the Site or by email where appropriate.

13. Contact Us

If you have questions, complaints, or requests regarding this Policy or your personal data:

Email: [[email protected]]